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Practice Policies

Fair Processing Notice Policy

Fair Processing Notice

Confidentiality & Medical Records

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You can be sure that anything you discuss with any member of this practice team will remain confidential within the healthcare setting. Even if you are under 16 years of age nothing will be said to anyone – including parents, other family members, care workers, or tutors – without your permission.

The only reason why we might have to consider passing on confidential information without your permission, would be to protect you or someone else from serious harm.  We would always try to discuss this with you first.  

With this in mind any information related to a patient can only be given to that individual, (exceptions to this would be regarding passing information to parents / guardians of young children) Your personal information is recorded on computer and we are registered under the Data Protection Act.

For the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the practice team. Prescriptions and some of the consultation records are run purely on computer. This enables us to analyse various aspects of health care and to produce an annual practice report.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

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Commenting On Our Service

If you have any comments about the service you have received or about the facilities provided please let us know by contacting the practice manager.

Complaints Procedure

Anyone who feels they have experienced a failure or lack of service, with regard to the practice, can complain. Wherever possible we will aim to make a local resolution, you should discuss your concern with someone close to the cause of your complaint – a receptionist, nurse or doctor. In many cases, it will be possible to sort out the problem straight away.

Sometimes it may be necessary to involve other staff to establish what has happened and to decide what action to take. Details of your complaint will not be recorded on your medical records. A full copy of the complaints procedure is available below.

Complaints Procedure

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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