IMPORTANT NOTICE: THE ON-LINE SERVICES FOR BOOKING APPOINTMENTS AND ORDERING PRESCRIPTIONS WILL BE TEMPORARILY DISABLED WITH EFFECT FROM TUESDAY 19th JUNE 2018. THIS IS DUE TO OUR CHANGING THE PRACTICE COMPUTER SYSTEM. NORMAL SERVICES WILL RESUME AS SOON AS POSSIBLE. PLEASE NOTE THAT THE NEW SYSTEM WILL REQUIRE USERS TO RE-REGISTER. WE APOLOGISE FOR ANY INCONVENIENCE CAUSED AND THANK YOU FOR YOUR CO-OPERATION AND UNDERSTANDING
We operate a “telephone call-back” appointment system, whereby the doctors organise their own appointments. The aim is to make sure that those who most need to see a doctor or nurse are given priority.
Instead of booking an appointment with a doctor, patients request a telephone call-back. When the doctor phones back, you will discuss your reasons for wanting an appointment and decide jointly on the best course of action.
If the doctor feels you need to be seen face to face they will book the appointment for you.
It could be that the issue can be dealt with over the phone saving a trip into the surgery, for example a query about medication or blood results. Alternatively a booking can made with a nurse practitioner, nurse or healthcare assistant
When you request a call-back the receptionist will ask you to explain briefly why you are contacting the surgery. This will help the doctors to prioritise their calls.
Telephone call backs can be requested using the online booking system if you wish. PLEASE NOTE: If you book a morning slot you will be called at some point during the morning, not necessarily at the time specified on screen, likewise for the afternoon. They can also be booked in advance with your preferred doctor.
Nurse and blood test appointments can be booked in the usual way, including appointments with a nurse practitioner for minor illnesses.
Please go to Frequently Asked Questions to find out more
Nurse Practitioner Appointments
Our Nurse Practitioner Sarah Barea is a registered nurse prescriber who have completed extra training. She is able to assess, diagnose and treat various illnesses. Her appointments can be booked through reception in the usual way.
Examples of conditions they can assess:
Pill checks / contraception / MAP
Rash / Skin problems
Blood tests and nurse appointments
These can be booked in advance through reception.
The practice at Wadebridge has an automatic ‘Arrivee’ check-in system. This enables patients to check in to their appointment without queuing to speak to the receptionist. It is situated opposite the reception desk.
We provide facilities for the disabled at Wadebridge and Rock.