Important News About the Branch Surgery At Rock
Over the past couple of years, Wadebridge & Camel Estuary Practice has changed the way GP services are provided. There has been a change in the GPs and staff that provide the service and a change in the way patients access the surgery. The introduction of a telephone triage service has ensured that patient needs can be met quickly and easily, and many times without the need to travel for a face-to-face appointment. Online services – available via the practice website – have been improved to provide different options for accessing services, which increasing numbers of patients are using.
NHS England is making a significant investment in to Primary Care over the next 5 years. There will be some additional funding to Primary Care to provide new roles, including, for example, Social Prescribers, Physiotherapists, Emergency Care Practitioners, and Pharmacists. This is an opportunity to build the team at Wadebridge & Camel Estuary Practice, providing GP services that are more appropriate, and making best use of the resource that is available.
The practice currently offers services from both the main surgery in Wadebridge and the branch surgery in Rock. With the recent changes to the telephone system and introduction of online access to GP services, the need for the branch surgery in Rock has diminished. It is becoming increasingly difficult to keep the service operating at the branch surgery in Rock. There have been times, due to staff sickness or annual leave, it has been necessary to close the branch surgery in Rock.
Our five-year plan is to invest and develop the services provided out of the main surgery in Wadebridge. We will continue to improve the telephone and online access options for patients. We will also invest in improving the facilities at the main surgery in Wadebridge, and this will enable us to offer a wider variety of services. We don’t think that the same opportunities will be available at the branch surgery in Rock and as a result we have decided to close it.
We believe that consolidating our GP services at the main surgery in Wadebridge will enable us to further improve and enhance our patient care. We recognise that the closure of the branch surgery in Rock is a significant change, but we are committed to minimising the disruption that it will cause for our patients.
We welcome feedback through the completion of our survey. Please click on the link below to download the survey. All feedback will be taken in confidence and will be much appreciated. Completed surveys must be returned by 14 March 2019. Outcomes will be publicised on the practice website.
Drs Max Dutson and Nick Robertson Wadebridge & Camel Estuary Practice
Who can have the shingles vaccine?
Shingles Eligibility Poster 2018-19
Self-monitoring Blood Pressure & Scales at Wadebridge
Patients are able to call in at the Wadebridge surgery at a time convenient to them to monitor their own blood pressure and weight. Patients can take the results to the receptionist who will confirm the patient details and pass the result to a nurse to record or patients who have an appointment can take the results into their appointment for recording.
Patient Participation Group
We are keen to recruit more members to our Patient Participation Group (PPG) to represent the patient community.
The PPG will discuss issues affecting the practice, provide positive inputs to the service, facilities and quality of patient care offered by the practice and also contribute to the wider local healthcare needs of the community.
The group meets approximately 4 times a year, please ask at the practice for the next date.
If you would like to join the group or learn more please ask the receptionist for an information leaflet or down load here:
Patient Group Leaflet
Register now to receive text messages regarding appointments and health care.
Care.Data – Patient Information
The Health & Social Care Information Centre (HSCIC) has been commissioned under the Health and Social Care Act 2012 to extract data from GP practices and other care settings.
The data to be extracted from GP systems for care.data includes information such as family history, vaccinations, diagnoses, referrals, values (such as blood pressure) and all NHS prescriptions.
Patients will be identified by using their date of birth, postcode, NHS number and gender. This information is required to link the GP data to data from other care settings in order to analyse patient care across pathways.
Practices cannot opt out, but individual patients have opt out choices. Patients can change their mind at any time.
To find out more information go to Care.Data in the ‘Further Information’ section of this website or to http://www.england.nhs.uk/ourwork/tsd/care-data/
Care.Data Patient Helpline Number: 0300 456 3531
Online Services Available
From the 2 December 2015 all patients that have supplied us with an e-mail address will receive an automated e-mail informing them that they are able to register for on line services. If you wish to register for this service please supply the practice with an e-mail address. You will then be able to book telephone call back appointments in advance with a doctor, please note the time stated on the booking is only a guide to when the doctor will call you back. If you wish you can complete the form below and pass it to a receptionist.
Online Services Application Form
Repeat Prescriptions - order your medication online
Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more
Like To Register? We welcome new patients to our practice area
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more