UPDATE: Important News About the Branch Surgery At Rock
We would like to thank all our patients who took the time to complete our survey or write a letter to us. With the support of our locality manager, we have had time to identify the needs of the most vulnerable patients in the Rock area and what we need to do to ensure they receive continuity of care should the Rock branch close.
It is obvious we had not managed to effectively communicate whether the decision of permanency had been made, which it still has not. We have however completed an application to NHS England outlining our next steps and actions to enable the practice’s future to be sustainable for both the staff and the patients we serve.
We have a summary report and frequently asked questions which you are able to access via the links below, and copies will be available in our waiting room in Wadebridge as well as the surgery and newsagents in Rock.
Solutions identified by patients:
We are really grateful that you could identify possible solutions to the potential of a branch closure, which we will look to action with our partners, the Patient Participation Group (PPG), Council and the John Betjeman Centre. We were extremely humbled that patients freely offered support for resolving the possible gap in provision by the possible Rock branch closure. These included:
- Transport service to help patients get to and from the surgery
- Alternative, community led long term condition management
- Weekly prescription drop off service
- Flu jab clinics in Rock
- Home routine visits
- Home blood tests
- Proactive care home support
If you still wish to help us help our community, please contact Nicky Brenton on 01208 812222
Prior to making a decision for closure it has been recommended the practice implement the following actions and our lined action plan is as follows:
Undertake a review of frequent users of practice services to identify whether there are other ways of managing these patients and their conditions, it may be that there are other clinical roles that are able to see and treat frequent users of doctor appointments. Certain patients could benefit from multi-agency working. Ensuring the patients are having their clinical needs met by a person with the correct clinical skill set.
We have started working with the voluntary, charity, social care and other health care providers to implement multi agency meetings to assess the most vulnerable patients as a group and identify the best help we can collectively offer.
Implementing a home visiting service with a particular focus on the Rock population to support those patients who may be at risk following the Rock branch closure.
We have approved a home visiting service in partnership with Kernow Health CIC. This will be a paramedic led service to support all patients of the Wadebridge and Camel Estuary practice.
Rock patients with complex or multi-morbidities who are having regular reviews appropriately may be eligible and able to be co-managed (by themselves and the practice) using digitally enabled applications on their mobile devices, supported by a home visiting arrangement.
We are working with the North and East practices to increase patients access to healthcare mobile ‘apps’ which support self-management of health conditions.
Ensuring all patients are able to get a quick appointment with a clinician when their health is deteriorating, which can be prioritised using a clinical triage system.
We have a clinical triage system already in place, we are looking to enhance this by ensuring the home visiting service also is sent in order of patient priority to ensure the best care possible is delivered to our patients.
Ensuring that complex patients have a written treatment plan, which they patient own.
We aspire to this action, it is not easily implementable due to the nature of patients’ needs changing, often at a rapid pace, however where this can be done effectively we will look to start supporting patients with a care plan in this way.
Ensure that there are better links with the team providing community healthcare, social services and third sector (voluntary and charity) services via multi agency working.
In partnership with local practices we intend to employ a social prescriber who can signpost patients to services provided by voluntary, charity, social care and other health organisations.
Improved communication regarding waiting room delays would also relieve anxiety related to public transport times and the risk of a parking fine.
Our receptionists will endeavour to keep patients informed if clinics are running behind.
Wadebridge and Camel Estuary Practice - Rock Summary
Wadebridge and Camel Estuary Practice - Rock FAQs
Who can have the shingles vaccine?
Shingles Eligibility Poster 2018-19
Self-monitoring Blood Pressure & Scales at Wadebridge
Patients are able to call in at the Wadebridge surgery at a time convenient to them to monitor their own blood pressure and weight. Patients can take the results to the receptionist who will confirm the patient details and pass the result to a nurse to record or patients who have an appointment can take the results into their appointment for recording.
Patient Participation Group
The PPG meet approximately 4 times a year to discuss issues affecting the practice, provide positive inputs to the service, facilities and quality of patient care offered by the practice and also contribute to the wider local healthcare needs of the community.
If you would like to learn more about the group please ask the receptionist for an information leaflet or down load here:
Patient Group Leaflet
Register now to receive text messages regarding appointments and health care.
Care.Data – Patient Information
The Health & Social Care Information Centre (HSCIC) has been commissioned under the Health and Social Care Act 2012 to extract data from GP practices and other care settings.
The data to be extracted from GP systems for care.data includes information such as family history, vaccinations, diagnoses, referrals, values (such as blood pressure) and all NHS prescriptions.
Patients will be identified by using their date of birth, postcode, NHS number and gender. This information is required to link the GP data to data from other care settings in order to analyse patient care across pathways.
Practices cannot opt out, but individual patients have opt out choices. Patients can change their mind at any time.
To find out more information go to Care.Data in the ‘Further Information’ section of this website or to http://www.england.nhs.uk/ourwork/tsd/care-data/
Care.Data Patient Helpline Number: 0300 456 3531
Online Services Available
From the 2 December 2015 all patients that have supplied us with an e-mail address will receive an automated e-mail informing them that they are able to register for on line services. If you wish to register for this service please supply the practice with an e-mail address. You will then be able to book telephone call back appointments in advance with a doctor, please note the time stated on the booking is only a guide to when the doctor will call you back. If you wish you can complete the form below and pass it to a receptionist.
Online Services Application Form
Repeat Prescriptions - order your medication online
Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more
Like To Register? We welcome new patients to our practice area
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more