Suggestions, Comments and Complaints
Anyone who feels they have experienced a failure or lack of service, with regard to the practice, can complain.
Wherever possible we will aim to make a local resolution, you should discuss your concern with someone close to the cause of your complaint i.e receptionist, nurse or doctor.
In many cases, it will be possible to sort out the problem straight away.
Sometimes it may be necessary to involve other staff, to establish what has happened and to decide what action to take. Details of your complaint will not be recorded on your medical records.