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Doctors' Appointments

We operate a “telephone call-back” appointment system, whereby the doctors organise their own appointments. The aim is to make sure that those who most need to see a doctor or nurse are given priority.

Instead of booking an appointment with a doctor, patients request a telephone call-back. When the doctor phones back, you will discuss your reasons for wanting an appointment and decide jointly on the best course of action.

If the doctor feels you need to be seen face to face they will book the appointment for you.

It could be that the issue can be dealt with over the phone saving a trip into the surgery, for example a query about medication or blood results. Alternatively a booking can made with a nurse practitioner, nurse or healthcare assistant

When you request a call-back the receptionist will ask you to explain briefly why you are contacting the surgery. This will help the doctors to prioritise their calls.

Telephone call backs can be requested using the online booking system if you wish. PLEASE NOTE: If you book a morning slot you will be called at some point during the morning, not necessarily at the time specified on screen, likewise for the afternoon. They can also be booked in advance with your preferred doctor.

Nurse and blood test appointments can be booked in the usual way, including appointments with a nurse practitioner for minor illnesses.

Please go to Frequently Asked Questions to find out more

Nurse  Practitioner  Appointments

Our 2 Nurse Practitioners are Sarah Barea and Rebecca Clayton. They are registered nurse prescribers who have completed extra training. They are able to assess, diagnose and treat various illnesses. Their appointments can be booked through reception in the usual way. These are reserved to be booked on any given day rather than in advance.

Examples of conditions they can assess:

Sore throats

Skin infections

Earache

Minor injuries

Thrush

Cough

Pill checks / contraception / MAP

Coil checks

UTI

Rash / Skin problems

Chest infection

Conjunctivitis

D&V

Constipation

Balanitis

Blood tests and nurse appointments

These can be booked in advance through reception.

Checking In

The practice at Wadebridge has an automatic ‘Arrivee’ check-in system. This enables patients to check in to their appointment without queuing to speak to the receptionist. It is situated opposite the reception desk.

We provide facilities for the disabled at Wadebridge and Rock.

Home Visits

If possible, please try to telephone reception before 10:00 if you think you might need to have a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Parking and Access

Parking - there is no public parking at the practice. The nearest car park (pay and display) is behind the Co-Operative Supermarket, and is a short level walk away.

There is a 'drop off only' facility at the front of the building but cars must not be left unattended in case emergency vehicles require access.

Consent

When you attend the practice we will assume you are happy to consent to the confidential recording of your personal data, health care assessments and interventions.

If you are concerned about giving consent, please discuss with the person you are dealing with.

Chaperones

Chaperones are available for all clinical contacts.  If you would like a chaperone to be present, please alert the clinician concerned